Shipping Policy

Effective Date: September 08, 2026
Last Updated: September 08, 2026

At ZenzKart, we aim to process and deliver your orders safely, securely, and on time. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through www.zenzkart.com.

By placing an order on our website, you acknowledge and agree to this Shipping Policy.

1. Business Information

Brand: ZenzKart
Website: www.zenzkart.com

Registered Office:
Ground Floor WEA 4/63, Krishna Plaza,
Padam Singh Road, Shop No. 8,
Saraswati Marg, Karol Bagh,
New Delhi – 110005, India

Customer Support:
Email: support@zenzkart.com
Phone: +91 91386 43888

2. Shipping Availability

ZenzKart currently delivers products across India to serviceable PIN codes.

Delivery availability depends on the coverage and serviceability of our logistics partners.

International shipping is currently not available unless specifically stated otherwise on the website.

3. Shipping Charges

ZenzKart currently offers free delivery across India on eligible orders.

Any applicable shipping charges, if introduced for specific products, locations, or delivery services, will be clearly displayed during checkout before the order is confirmed.

No additional shipping charges will normally be collected after an order has been confirmed unless the customer requests a change that affects the delivery.

4. Order Processing

Orders are generally processed after successful order confirmation and payment verification.

Processing time may vary depending on:

Product availability

Payment verification

Order volume

Promotional campaigns

Inventory verification

Public holidays

Operational circumstances

During periods of high demand, processing may take longer than usual.

5. Order Confirmation

After placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

An order may be subject to verification before it is finally accepted for fulfilment.

If an order cannot be fulfilled because of stock availability, payment verification, delivery serviceability, or other valid reasons, ZenzKart may cancel the order and provide an eligible refund to the original payment method.

6. Delivery Timeline

Orders are generally delivered within 3–7 business days after dispatch.

Delivery timelines are estimates and are not guaranteed delivery dates.

Delivery time may vary depending on:

Delivery location

PIN code serviceability

Courier availability

Product availability

Weather conditions

Public holidays

Transportation delays

Remote or difficult-to-service locations

Other circumstances beyond our reasonable control

Customers may be informed if there is a significant delay in delivery.

7. Order Tracking

Once your order has been dispatched, tracking information may be shared through SMS, email, WhatsApp, or other available communication channels.

Customers can use the tracking information provided to check the shipment status.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

8. Logistics Partners

ZenzKart may use third-party logistics and courier partners to deliver orders across India.

The courier partner may vary depending on:

Delivery location

PIN code

Product type

Shipment size

Courier availability

Serviceability

9. Delivery Attempts

Courier partners may make multiple delivery attempts before returning a shipment to the seller.

Customers are responsible for providing:

Correct shipping address

Correct PIN code

Valid mobile number

Accurate customer information

Availability to receive the shipment

Customers should ensure that someone is available at the delivery address to receive the order.

10. Cash on Delivery (COD)

ZenzKart offers Cash on Delivery on eligible products and serviceable locations.

COD availability may vary depending on:

Product

Order value

Delivery PIN code

Courier serviceability

Other operational conditions

Customers must pay the applicable order amount to the delivery partner at the time of delivery.

11. Prepaid Orders

ZenzKart accepts online payments through available payment methods displayed at checkout.

Prepaid orders may qualify for free delivery as advertised on the website.

Once payment has been successfully received and verified, the order will be processed for dispatch subject to product availability.

12. Return to Origin (RTO)

If an order cannot be delivered after reasonable delivery attempts, the shipment may be returned to ZenzKart as a Return to Origin (RTO) shipment.

Common reasons for RTO include:

Incorrect or incomplete address

Customer unavailable

Customer refusing delivery

Customer not responding to the courier

Invalid or unreachable phone number

PIN code/serviceability issues

Where possible, our support team may contact the customer to discuss available options.

Any additional shipping or re-dispatch charges, where applicable, may be communicated to the customer before re-dispatch.

13. Delivery Delays

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

Severe weather

Natural disasters

Government restrictions

Public holidays

Transportation disruptions

Courier delays

Technical or operational issues

High order volumes

Remote-area delivery restrictions

Such delays do not affect the customer's rights under applicable law or ZenzKart's applicable Return, Replacement & Refund Policy.

14. Damaged or Tampered Packages

Customers are advised to check the condition of the package at the time of delivery.

If the package appears severely damaged, opened, or tampered with, customers should notify the delivery partner and contact ZenzKart customer support as soon as possible.

For eligible product issues, customers may request a replacement in accordance with our 7-Day Replacement Policy.

15. Customer Responsibilities

Customers are responsible for:

Providing accurate shipping and billing information

Providing a valid mobile number

Providing a correct PIN code

Being available to receive the shipment

Checking the delivery address before placing the order

Responding to courier calls when necessary

Inspecting the package upon delivery

Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or RTO.

16. Changes to Shipping Policy

ZenzKart reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with the updated Effective Date and Last Updated date.

Customers are encouraged to review this policy periodically.

17. Contact Information

For questions regarding shipping, delivery, tracking, or your order, please contact us:

ZenzKart

Website: www.zenzkart.com
Email: support@zenzkart.com
Phone: +91 91386 43888

Registered Office:
Ground Floor WEA 4/63, Krishna Plaza,
Padam Singh Road, Shop No. 8,
Saraswati Marg, Karol Bagh,
New Delhi – 110005, India