Effective Date: September 08, 2026
Last Updated: September 08, 2026

At ZenzKart, we are committed to providing a transparent and reliable shopping experience. This Return, Replacement & Refund Policy explains the conditions under which replacements, returns, refunds, and order cancellations are handled for purchases made through www.zenzkart.com.

By placing an order on our website, you agree to the terms of this policy.

1. Replacement Eligibility

ZenzKart offers a 7-Day Replacement facility for eligible products.

A product may be eligible for replacement if:

• The replacement request is raised within 7 calendar days of delivery.
• The product received is damaged, defective, incorrect, or materially different from the product ordered.
• The product is unused and in its original condition, wherever applicable.
• Original packaging, accessories, manuals, warranty cards, and other items supplied with the product are available.
• The product is not specifically marked as non-replaceable.

All replacement requests are subject to verification and approval by ZenzKart.

2. Non-Eligible Products

Replacement or refund requests may not be accepted for:

• Products damaged after delivery due to customer misuse.
• Products that have been modified, repaired, or tampered with by the customer or an unauthorized person.
• Products returned without original packaging or essential accessories.
• Products with missing serial numbers, IMEI numbers, or identification labels.
• Products showing physical damage caused after delivery.
• Products marked as non-returnable or non-replaceable on the product page.
• Products where the issue is caused by improper installation, configuration, or usage.
• Products where a manufacturer warranty/service process is applicable instead of seller replacement.

For electronic products, customers may be required to provide photographs or videos showing the issue before a replacement request is approved.

3. How to Request a Replacement

To request a replacement:

1. Contact ZenzKart Customer Support within 7 calendar days of delivery.
2. Provide your:
   • Order number
   • Product name
   • Reason for replacement
   • Photos/videos of the product or issue, where applicable
3. Our support team will review the request.
4. If approved, we will provide further instructions regarding pickup or return of the product.

Customer Support

Email: support@zenzkart.com
Phone: +91 91386 43888

ZenzKart currently displays these support details on its website.

4. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

You may be asked to provide:

• Photographs of the product
• Photographs of the packaging
• Unboxing video, where available
• Order details
• Description of the issue

After verification, ZenzKart may provide:

• Replacement of the product;
• Return approval; or
• Refund, where replacement is not possible.

The final resolution will depend on the nature of the issue, product availability, and verification.

5. Replacement Process

Once a replacement request is approved, ZenzKart may arrange a reverse pickup through its logistics partner, where service is available.

The replacement product will be dispatched after the returned product is received and successfully inspected, wherever applicable.

Replacement is subject to product availability.

If the same product is unavailable, ZenzKart may offer an alternative resolution, including an eligible refund.

6. Refund Process

Refunds may be provided in cases where:

• An eligible replacement cannot be provided.
• ZenzKart cancels an order after payment has been received.
• A damaged, defective, or incorrect product is approved for refund.
• A refund is otherwise approved under this policy.

Once the refund is approved, it will generally be processed to the original payment method, wherever technically possible.

The time taken for the amount to reflect in the customer's account depends on the bank, payment gateway, card issuer, or other payment provider.

7. Refund Timeline

After the returned product has been received and inspected, an approved refund will be initiated within a reasonable processing period.

The actual time for the refund to appear in the customer's account may vary depending on the payment method and financial institution.

ZenzKart is not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions after the refund has been initiated.

8. Shipping Charges

For an approved replacement caused by a damaged, defective, or incorrect product, ZenzKart may arrange the return pickup where service is available.

For other situations, any applicable shipping or return charges will be communicated to the customer during the return/replacement process.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

ZenzKart may also cancel an order because of:

• Product unavailability.
• Incorrect pricing or product information.
• Payment verification issues.
• Incorrect or incomplete customer information.
• Non-serviceable delivery location.
• Suspected fraudulent activity.
• Technical or operational issues.
• Any circumstance that prevents successful order fulfilment.

If payment has already been received for an eligible cancelled order, the applicable refund will be processed.

10. Cash on Delivery Orders

For COD orders, no advance payment is generally collected for the product at the time of placing the order.

ZenzKart may contact customers to verify COD orders before dispatch.

If a COD order is cancelled before dispatch, no refund will generally be applicable because no payment has been collected.

ZenzKart currently offers COD for eligible orders and locations.

11. Prepaid Orders

For prepaid orders, payment is collected before the order is dispatched.

If an eligible prepaid order is cancelled by ZenzKart or qualifies for a refund under this policy, the applicable amount will be refunded to the original payment method, subject to the applicable payment processing procedures.

12. Product Warranty

Many ZenzKart products are sold with applicable manufacturer or brand warranties. ZenzKart currently represents its products as genuine and warranty-backed.

Where an issue is covered exclusively by the manufacturer's warranty, customers may be required to contact the manufacturer or an authorized service centre.

Customers should retain their invoice, warranty card, and other purchase documents for warranty claims.

13. Important Conditions for Electronic Products

For mobile phones, smartwatches, accessories, and other electronic products:

• Please inspect the package at the time of delivery.
• Do not attempt unauthorized repairs or modifications.
• Keep the original packaging and accessories until you are satisfied with the product.
• Do not remove or tamper with product identification labels, IMEI numbers, or serial numbers.
• Any physical damage caused after delivery may affect replacement eligibility.

14. Return/Replacement Inspection

All returned products may be inspected before a replacement or refund is approved.

The product should be returned with applicable:

• Original packaging
• Accessories
• Manuals
• Warranty documents
• Invoice
• Free items, if supplied

If the returned product does not meet the applicable conditions, ZenzKart may reject the replacement or refund request.

15. Refund Status

Customers can contact ZenzKart Customer Support to check the status of an approved refund.

Please provide your order number and relevant order details when contacting support.

16. Policy Changes

ZenzKart may update this Return, Replacement & Refund Policy from time to time.

The latest version will be published on this page and will become effective from the date mentioned above.

Customers are advised to review this policy before placing an order.

Contact Information

ZenzKart

Website: www.zenzkart.com
Email: support@zenzkart.com
Phone: +91 91386 43888

Registered Office:

Ground Floor WEA 4/63, Krishna Plaza,
Padam Singh Road, Shop No. 8,
Saraswati Marg, Karol Bagh,
New Delhi – 110005, India

ZenzKart currently displays this registered-office address on its website.