Effective Date: September 08, 2026
Last Updated: September 08, 2026

Welcome to ZenzKart. These Terms & Conditions govern your access to and use of the ZenzKart website, including the purchase of products, services, features, and content available through the website.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using the website.

1. Business Information

Brand Name: ZenzKart
Website: www.zenzkart.com
Country: India

Registered Office:

GROUND FLOOR WEA 4/63,
KRISHNA PLAZA, PADAM SINGH ROAD, SHOP NO. 8,
SWARASWATI MARG, KAROL BAGH, NEAR HOTEL SINGH,
New Delhi, Delhi – 110005, India

Customer Support:
Email: support@zenzkart.com
Phone: +91 91386 43888

The above business and contact details are currently displayed on ZenzKart's website.

2. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are below the legal age required to enter into a contract, you may use the website only under the supervision of a parent or legal guardian.

3. User Account

Certain features of the website may require you to create an account.

You are responsible for:

• Providing accurate and complete information.
• Keeping your account information updated.
• Maintaining the confidentiality of your login credentials.
• All activities carried out through your account.

ZenzKart reserves the right to suspend or terminate accounts involved in fraudulent, abusive, misleading, or unlawful activities.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate.

However, minor differences may occur between product images and the actual product due to photography, screen settings, manufacturer changes, or packaging updates.

ZenzKart currently offers products including mobile phones, feature phones, smartwatches, and accessories.

Some products may be compatible or aftermarket replacement products. Customers should carefully review the product description, compatibility information, specifications, warranty details, and other information before placing an order. ZenzKart product listings may specifically identify compatible aftermarket parts where applicable.

5. Pricing

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices, offers, discounts, and product availability may change without prior notice.

Applicable taxes, delivery charges, discounts, and other applicable charges will be displayed during checkout where applicable.

In the event of a pricing or listing error, ZenzKart reserves the right to correct the error or cancel the affected order.

6. Orders

Placing an order on ZenzKart constitutes a request to purchase the selected product.

An order confirmation indicates that we have received your order request. It does not necessarily mean that the order has been accepted.

ZenzKart reserves the right to cancel or refuse an order in circumstances including:

• Product being unavailable.
• Incorrect pricing or product information.
• Payment verification issues.
• Suspected fraudulent activity.
• Incorrect or incomplete customer information.
• Delivery location being non-serviceable.
• Duplicate or suspicious orders.
• Any legal or regulatory requirement.
• Other circumstances beyond our reasonable control.

If an eligible prepaid order is cancelled after payment has been received, the applicable refund will be processed according to our Refund Policy.

7. Payments

ZenzKart accepts the payment methods displayed during checkout.

Payment transactions may be processed through third-party payment service providers.

Customers must provide accurate payment and billing information.

ZenzKart does not intentionally store complete payment card information on its own servers. Payment information may be processed by authorized third-party payment providers according to their respective terms and privacy policies.

Cash on Delivery (COD) is available for eligible products and serviceable locations, subject to applicable terms and verification. ZenzKart currently advertises COD availability on its website.

8. Shipping & Delivery

ZenzKart delivers products across India, subject to serviceability of the customer's location.

Delivery timelines shown on the website are estimated timelines and may vary depending on:

• Customer location.
• Courier service.
• Weather conditions.
• Public holidays.
• Transportation delays.
• Natural events.
• Operational issues.
• Other circumstances beyond our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact information.

ZenzKart currently advertises free India delivery on eligible prepaid orders.

9. Order Verification

For certain orders, including COD orders, ZenzKart may contact the customer through phone, SMS, email, or other available communication methods to verify the order.

If the customer cannot be reached or the order information cannot be verified, ZenzKart may cancel the order.

10. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are governed by ZenzKart's applicable Refund & Replacement Policy.

Customers should review the relevant policy before placing an order.

ZenzKart currently advertises a 7-Day Replacement facility for eligible products.

Replacement eligibility may depend on the product, reason for replacement, condition of the product, packaging, accessories, warranty terms, and other applicable conditions.

Certain products or categories may not be eligible for return or replacement. Such exclusions will be communicated through the applicable product or policy information.

11. Product Warranty

Where a product is sold with a manufacturer's or brand warranty, the warranty will be subject to the terms and conditions specified by the respective manufacturer or brand.

ZenzKart currently states that its products are warranty-backed where applicable.

ZenzKart is not responsible for warranty claims that are exclusively handled by the manufacturer or authorized service centre.

Customers should retain their invoice and other relevant purchase documents for warranty purposes.

12. Customer Responsibilities

Customers agree to:

• Provide accurate billing and shipping information.
• Provide a valid phone number and email address.
• Review product specifications and compatibility before ordering.
• Inspect product information before completing the purchase.
• Use the website only for lawful purposes.
• Follow applicable return, replacement, warranty, and payment conditions.

ZenzKart shall not be responsible for delivery delays or failures caused by incorrect or incomplete information provided by the customer.

13. Prohibited Activities

Users must not:

• Use the website for unlawful or fraudulent purposes.
• Provide false or misleading information.
• Attempt unauthorized access to the website or another user's account.
• Interfere with the security or functionality of the website.
• Upload or transmit malicious software.
• Attempt to exploit website vulnerabilities.
• Copy or misuse website content without permission.
• Use automated systems to interfere with website operations.
• Engage in activities that may harm ZenzKart, its customers, employees, partners, or service providers.

Violation of these Terms may result in suspension or termination of access.

14. Intellectual Property

All content available on the ZenzKart website, including text, graphics, logos, product descriptions, images, icons, website design, and other materials, may be owned by ZenzKart, its suppliers, manufacturers, licensors, or other respective rights holders.

You may not reproduce, copy, modify, distribute, publish, or commercially exploit such content without appropriate authorization.

Product names, brand names, trademarks, and logos belong to their respective owners.

15. Third-Party Services

ZenzKart may use third-party services for payment processing, shipping, logistics, communication, analytics, and other operational purposes.

The use of third-party services may be subject to the terms and privacy policies of those providers.

ZenzKart is not responsible for the independent policies or practices of third-party service providers.

16. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, temporary interruptions may occur due to:

• Maintenance.
• Technical issues.
• Server failures.
• Internet connectivity problems.
• Security incidents.
• Third-party service interruptions.
• Other circumstances beyond our reasonable control.

ZenzKart does not guarantee that the website will always be available, uninterrupted, or error-free.

17. Limitation of Liability

To the maximum extent permitted by applicable law, ZenzKart shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.

Our liability relating to a particular order shall, to the extent permitted by law, not exceed the amount actually paid by the customer for that order.

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. Force Majeure

ZenzKart shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond reasonable control, including but not limited to:

• Natural disasters.
• Government actions.
• Strikes.
• Transportation disruptions.
• Courier disruptions.
• Internet or technical failures.
• Fire, flood, or other natural events.
• Public health emergencies.
• Other unforeseen circumstances.

19. Privacy

The collection, use, storage, and processing of customer information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed where necessary for order processing, payment, delivery, customer support, fraud prevention, security, and compliance with applicable laws.

20. Changes to These Terms

ZenzKart may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised effective or update date.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to the use of the website or purchase of products shall be subject to the jurisdiction of the competent courts in New Delhi, Delhi, India, to the extent permitted by applicable law.

22. Contact Information

For questions, complaints, order-related concerns, or other assistance, you may contact us at:

ZenzKart

Email: support@zenzkart.com
Phone: +91 91386 43888

Registered Office:
GROUND FLOOR WEA 4/63,
KRISHNA PLAZA, PADAM SINGH ROAD, SHOP NO. 8,
SWARASWATI MARG, KAROL BAGH, NEAR HOTEL SINGH,
New Delhi, Delhi – 110005, India